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Technical Support position

Progeny Genealogy has been developing software since 1995. We sell to our customers, genealogists, all over the World.

We provide technical support to our customers through a Website called Zendesk. When they have problems or questions, our customers send an email through our “Contact Us” page, and we reply within at most 24 hours, usually four hours.

To answer customers’ questions, our Tech. Support person (TSP) needs to be familiar with our software. We will train the TSP, who needs to be skilled with computers, and able to learn quickly, on his/her own.

Duties include:

• Checking the Zendesk ticketing system in the morning, at noon, and in the evening
• Responding to customer inquiries
• Analyzing customer problem reports, reading between the lines, asking questions for clarification
• Writing in a clear and comprehensive style, using “screen shots” to complement instructions
• Always being courteous and helpful to customers
• Reproducing problems reported by customers if necessary
• Referring problems to Manager if unable to resolve, or if the problem is a software bug
• Copying newsletters to Progeny Blog

You can download the User Guide for Charting Companion, our genealogy graphics application:

https://progenygenealogy.com/cc-download-user-guide.aspx

Contact us at: order-at-progenygenealogy.com