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 12/3/2010 12:44 PM
 
 Modified By Administrator Account  on 11/19/2016 2:55:21 PM
1. Can I run Charting Companion from the CD?
2. How can I tell if I am Administrator?
4. How can I assign custom colors to an individual in a chart?
7. Clear cache to prevent your browser's cache feature from cheating you.
8. Do I need other software in order to use Charting Companion™?
9. How do I get started?
11. How do I open my data file in Charting Companion?
12. Can I cut and paste my charts?
13. What do the red arrows mean?
14. What are the diagonal lines in boxes? - Cousin Smart
15. Can I change the text at the bottom of the report?
16. What are Ancestor and Descendant books?
17. How do I create a wall chart?
18. Can I email reports to family?
19. How do I restore chart colors?
20. How do I copy colors?
21. How do I change the subject color in descendant?
22. Copying and pasting colors
23. How do I create shades of the same color?
24. No outline colors with gradient option?
25. Printed colors are different from screen colors.
26. How do I change the width of the lines?
27. Emphasizing the direct line with siblings.
28. I'm missing female lines.
29. Books show "{xe}" with names.
30. Printing opening view.
31. Books - How to create the index.
32. How do I print out the chart view?
33. Why am I seeing duplicate data in my reports.
34. Save Screen Image turns out black.
35. Merging reports.
36. Tips for those making books.
37. Fan chart always comes up a blank page.
38. Data Error- His/Her own parent.
39. CCFS - Use of F7 with Firefox browser.
40. 401 Error during Sign in
41. I have PAF and PAF Companion. If I have questions, who do I ask?
42. Invalid Key
43. Legacy Charting vs. Charting Companion
44. AQCC - How can Companion use AQ Collaboration Files?
45. Printer not activated, error code -30
46. There are people missing from my charts.
48. I have a question about Charting Companion for Heritage Family Tree Deluxe.
49. How do I see hidden files?
50. Windows 7 & Vista: Locating my User settings.
51. XP: Locating my User settings.
52. How do I get a screen shot?
53. Can I run your software on an Apple Macintosh computer?
56. Charting Companion "hangs" when trying to open my .ftm file.
57. How do I know if I have the latest version?




1. Can I run Charting Companion from the CD?

In order to use Charting Companion you must first install it on your computer’s hard drive.
Insert the Charting Companion CD in your CD-ROM drive. The start-up screen should launch automatically. If it does not click Start, Run. In the new dialog that appears type D:\setup.exe and click OK.

Note: You will need to replace the letter “D” with the letter of your CD-ROM drive.

  • Follow the instructions on your screen to complete the installation.





  • 2. How can I tell if I am Administrator?

    Do the following to determine whether you have Administrative privileges:

    For Windows XP

    On your desktop, click on Start (lower left-hand corner of your desktop)
    Select Settings, Control Panel
    Double-click on Users & Passwords or User Accounts
    A list of users will be displayed, along with the Group in which they belong.
    The software should be installed from a user with Administrator status.
    Administrator

    For Windows 7 and Vista:

    On your desktop, click on Start (lower left-hand corner of your desktop)
    Select Control Panel.
    Double click on User Accounts.
    A list of users will be displayed, along with the Group in which they belong.
    The software should be installed from a user with Administrator status.




    4. How can I assign custom colors to an individual in a chart?
    Use the COLOR user-defined event to specify the RGB values of the text, border and background. Ex: COLOR black #FF0000 255,255,255 See the Help file.




    7. Clear cache to prevent your browser's cache feature from cheating you.

    When downloading a file (for example a program Installer) from a Website, your browser sometimes tries to "help" you by skipping the download altogether, if you have already downloaded a file by the same name. Your browser figures it must be the same file, so why bother re-downloading it, right? One of the symptoms of this behavior is a very quick, almost instantaneous download time.

    Well, even though it has the same name, it may in fact be a very different version of the file. To force the browser to really download the file, do the following:

    If you are using Internet Explorer:
    [1] Click on: "Tools, Internet Options"
    [2] Click on "Browsing History / Delete"
    [3] Click on "Delete All" (or check everything and click "Delete").

    If you have Google Chrome:
    Google's Chrome browser makes it difficult to clear the cache, when a customer wants to download the latest version of a program. Clicking on "Tools, Clear Browser History" is not enough.

    [1]You have to click on "Open Downloads Folder"
    Administrator
    [2]A window opens up, then you can select the file(s) and delete it:
    Administrator

    If you use Firefox:
    [1] Click on "Tools, Clear Recent History"
    [2] Click on "Clear Now"

    When you have cleared your cache, re-do the download.




    8. Do I need other software in order to use Charting Companion™?

    Yes. You will first need to record your family information (names, birth dates and places, etc.) in your genealogy program before proceeding to use Charting Companion.
    You will also need Adobe® Acrobat® Reader® to preview and publish to PDF)

    The following chart will help you decide which Charting Companion is best for you.


    If you are using... then you need...
    new FamilySearch™ Charting Companion™ for FamilySearch™
    Geni Charting Companion™ for Geni™
    OneGreatFamily™ Charting Companion™ for OneGreatFamily™
    Family Tree Maker® Charting Companion™
    PAF™ Charting Companion™
    Legacy Family Tree™ Charting Companion™
    Ancestral Quest™ Charting Companion™





    9. How do I get started?

    For information on program installation, please see the instructions printed on the front of the CD.

    Alternatively, you can access the program’s help file by clicking on Help in the menu bar and selecting Contents, or you can download the online manual, which includes additional screen shots and sample charts not included in the program help file. To download the manual please select User Guides, User Guide from the Charting Companion menu, or visit our site:
    http://progenygenealogy.com/Downloads...




    11. How do I open my data file in Charting Companion?

    The first time Charting Companion is opened, it will ask if you would like to search for your family files. If you select yes, the program will automatically scan your computer's hard drive(s) for all data files. The files are then displayed in the Open dialog list box. Just click on a file in this dialog and select the Open button.

    Tip: If you choose not to scan when first opening the program, you can always do so later by selecting File, Scan disk for files on the menu, or by clicking the Scan Disk button in the Open dialog. You can also re-scan by following the same steps.

    Also, the first time you open the program, Charting Companion will automatically put the files you opened most recently in your genealogy program in your Recently Used File List, located under File in the menu bar. Simply click on the file in this list to open it.




    12. Can I cut and paste my charts?

    Yes. You can copy and paste portions of a PDF chart. You can copy as a graphic, or as text and paste to email, word processor or an image editor, such as MS Paint.

    Preview your chart in Adobe Acrobat Reader:

    As a graphic: Choose the Snapshot Tool on the toolbar. (You can also find it via Tools, Basic, Snapshot Tool.) Paste into the desired location in your email or word processor. Note: The scale and portion of the page that you are viewing in Adobe is what will be copied to the clipboard.

    As text: Choose the Text Select Tool and copy/paste as text instead of graphics. The drawback is that any indenting or tabs that may exist in the report will not paste with the text.

    -----------------------------------------
    You can also save a copy of a Tree View image by clicking on 'File, Save screen image', and choose a file format: JPG, GIF, PNG or BMP.





    13. What do the red arrows mean?

    Arrows sometimes appear beside boxes in my tree views. What do they mean?

    -->If a solid red arrowhead is displayed beside a box, this indicates that the line of ancestors or descendants is continued.

    -->If an outlined arrow appears beside a box in the ancestor view, this means that the individual had descendants not currently displayed.




    14. What are the diagonal lines in boxes? - Cousin Smart

    When distant cousins marry, they may appear in more than one place on a chart.

    Duplicate persons on the chart are shown in each location, highlighted in boxes with horizontal gray line fill.

    However, the lineage is only continued on one branch, from that point on the chart, to conserve space.
    This is Progeny's Cousin Smart option in action.

    This condition is also know as "pedigree collapse", or "implexus".




    15. Can I change the text at the bottom of the report?

    Charting Companion:

    There are two methods:

    A. Change the information in your data file. By default, Companion takes the information from your genealogy data file. To do this:
    --> Open your file in Family Tree Maker®.
    --> Select Tools, User Information.
    --> Change your information as desired and click OK.

    B. Change it temporarily while the file is open in Charting Companion. Click on File, Preferences, Author. You can see what the current author information is in the file, and change it there.

    Tip: You must have the “Submitter” box checked in the report options to see this print out.




    16. What are Ancestor and Descendant books?

    Sometimes also referred to as Ahnentafel and Register Reports, the Ancestor and Descendant Books produce a narrative report (in a book format for publishing) of successive generations of ancestors or descendants for an individual. Many options are available to customize the appearance and content of the reports. You can also print a sample page with an explanation of the numbers and symbols.

    The Ancestor and Descendant Books are automatically output to the word processor of your choice. From there you can perform additional editing before printing, such as adding photographs to your report or changing the font. Supported word processors include WordPerfect, Microsoft Word, Microsoft Works, Lotus Ami Pro and WordPad.

    Tip: WordPad is included free in your Windows accessories group.




    17. How do I create a wall chart?

    Most tree charts can become a wall chart using the various options for the chart. For great tips on how to get the most out of your wall charts and ideas on tweaking how your genealogy is displayed, download the Wall Chart Printing Tips Manual.

    Chock full of valuable information for anyone creating large charts, this manual can be downloaded by selecting User Guides, Wall Chart Printing Tips from the Charting Companion menu.

    Your default Internet Browser will open the download page with instructions on how to proceed. You can also access the manual by clicking here.




    18. Can I email reports to family?

    Yes. You can share a chart created in PDF format with anyone. You can also share the Descendant and Ancestor book files. Here's how:

    [1] For charts and reports: Select your chart options. Click on Publish and save the file in a place where you can find it later, such as My Documents.
    For Descendant and Ancestor books: Create the file, edit the document if necessary, insert the index if applicable, and save it in a place where you can find it later, such as My Documents.

    [2] Open your email and create a new message. Find the attachment feature (usually a paper clip icon). Click on it and browse to your saved file.

    [3] Send.




    19. How do I restore chart colors?

    There are two different options available for reverting to default colors.

    [1] If you wish to change all colors for all charts back to the default color scheme select File, Preferences, Options from the menu and click the Restore button under Default Report Settings.

    [2] If you only want to restore default colors for one chart you can do so by clicking the Default Colors button in the appropriate chart dialog.




    20. How do I copy colors?

    To apply your Ancestor Chart colors to the Ancestor View, select the Copy colors to View button in the Chart Options dialog. This copies colors currently in view to the corresponding option in the view dialog.

    For example, when the Copy colors to View button is selected within the Ancestor Chart Options dialog, with color by Gender in view, the Gender colors in the Ancestor View will be changed to match.




    21. How do I change the subject color in descendant?

    When coloring the Descendant Chart by Lineage, the box color of the subject of the chart is taken from the color selected in Generation 1 of the Generation color style. To change the color you will need to

    [1] select Generation in the Color tab of the Chart Options dialog
    [2] change the color of Generation 1,
    [3] then click Lineage and create your chart.

    The subject color of the Hourglass Chart is taken from Generation 1 of the Generation color style in the Desc. Color tab. You can adjust this by

    [1] selecting Generation within the Desc. Color tab
    [2] changing the Generation 1 color.




    22. Copying and pasting colors

    If you want to use the same color in different generations, there is a quick way to copy and paste the color.

    To copy a color,

    [1] press the Ctrl key on your keyboard
    [2] left click on the box with the color you want to copy.
    This pastes the copied color,
    [3] Then, press the Shift key on your keyboard
    [4] left click on the box you want to paste it in.





    23. How do I create shades of the same color?

    There is an easy way to color each generation in your chart varying shades of the same color.

    You can quickly and easily change your colors, within a style, to shades of the same color, in ascending or descending order. Although the following instructions use fill color as an example, they can be applied to fill, text and outline colors.

    [1] Press the Ctrl key on your keyboard and left click on the first box. This sets the starting color.
    [2] Press the Ctrl & Shift keys, then click on the bottom fill box.
    All boxes in between will become a shade of the color chosen.

    You can insure that all colors are the same hue, by copying the starting color to the ending row, then changing the luminance, also known as saturation ("Lum.").

    This trick works between any two rows, not just the first and last.




    24. No outline colors with gradient option?

    If you check the Gradient box, all of the outline colors disappear.

    This is done intentionally by Charting Companion to provide a true gradient effect in the chart.

    If you prefer to have the gradient box stand out a little more on the page choose the Drop Shadow box style within the Box tab of the Chart Options dialog. Please note – the Drop Shadow box style cannot be applied to the fan chart.




    25. Printed colors are different from screen colors.

    If the colors on your screen look different than the printed version, here is what may be happening:

    Your screen resolution is very different than that of your printer.

    Depending on the quality of your ink, the printer brand and model, etc., the same chart can look quite different from what you see on the screen, or even when printed using another printer.

    This is not a fault of the program or the printer. If you find this to be a problem for you, you may need to adjust your chart colors until they print to your satisfaction.




    26. How do I change the width of the lines?

    If you print a wall chart, but you can’t see the connecting lines very well, there is a way to make these lines more visible.

    By adjusting your line width to a heavier point size you can make your box outline and connecting lines stand out when viewing your wall chart at a distance.

    To adjust the line width

    [1] Select the Box tab in the Chart Options dialog
    [2] Then click the down arrow under Line Width and choose a heavier point, such as 3 or above.



    27. Emphasizing the direct line with siblings.

    If you've added siblings to your ancestor chart, you may want to make the direct line stand out a little more.

    First, you should adjust your line width to be a heavier point size. When the chosen line width is 2 pt or over, sibling lines will reduce to 1/2 pt, leaving your direct line at 2 pt.

    Next, you should consider using colors in the chart. Direct line ancestors will be assigned their color within the chosen color scheme, while siblings will be assigned a lighter shade within the color scheme.




    28. I'm missing female lines.

    To include the female lines in your descendant chart, click the Female lines option in the Descendant Chart Options dialog.




    29. Books show "{xe}" with names.

    You may see strange marks in your Descendant Book, such as {xe}.

    Your word processor may be set to show the formatting codes. A simple click of a button will make them go away. Here's how:

    In MS Word, click the Show/Hide button on the Standard toolbar This will turn off the formatting codes. To turn the codes back on, click the button again.

    If you don't seem to have the Standard toolbar visible, click on View/Toolbars and put a checkmark beside Standard.




    30. Printing opening view.

    Charting Companion does not have the ability to directly print this view, known as the Family Group View. However, you can easily print it using the following instructions:

    [1] Go to the Family Group View.
    [2] Press the Print Screen (Prt Scrn) button on your keyboard. This copies what you see on your screen as an image.
    [3] Open up an image editing program, like Paint, or a word processing program, like Word.
    [4] Paste your image into the program.

    You will then be able to print.

    Alternatively, you can print the information you see on your screen in a different format through Charting Companion by printing the Standard Family Group Record, with photos.





    31. Books - How to create the index.

    Because the Descendant & Ancestor Books are output to a word processor, instructions for creating an index vary according to the word processor you are using. In general you will need to do the following:

    [1] Go to the very end of the Descendant Book (the end of the last page).
    [2] If using Microsoft Word: select Insert, Reference on the menu bar, then select Index and Tables and click OK.
    [3] If using WordPerfect select Tools on the menu bar, click on Generate, and click OK.

    Note: Depending on the version of Word or WordPerfect you are using, instructions may differ slightly. Please see your Word or WordPerfect program help file for further information.

    Microsoft Works and WordPad do not have the ability to create indexes. To compensate for this, the program automatically creates an index based on paragraph numbers. This index is created when the Descendant Book is prepared




    32. How do I print out the chart view?

    The View options are really meant for browsing through your individuals, not as a report. It can be printed (instructions below) however we strongly recommend using the Chart option instead, as it is specifically designed to produce charts for the printed page. You can access the Chart by selecting it from the Print menu. Choose the same options you had selected in your chart view, including photos, colors, etc. You will then be able to Preview, Publish or Print.

    If you would prefer to print the chart view you will need to do the following:

    [1] In the view select File, Save Screen Image.
    [2] Give your file a name and save it in a location where you'll be able to find it again, such as My Documents.
    [3] Using My Computer or Windows Explorer, browse to the place where you saved your file and double-click on it. Because you are using Win XP, the picture will automatically open in a preview screen.
    [4] Select the Print icon.




    33. Why am I seeing duplicate data in my reports.

    If you are seeing something similart to this in your charts:

    * b: 1918
    * b: 1918
    * d: 1993
    * d: 1993

    The duplicate birth and death dates could be due to the fact that this individual has two birth events and two death events recorded in the Family Tree Maker data base.

    In FTM, when you click on the 'edit' button (the Pencil) for this individual, then click on the Facts tab, do you see a second birth or death under 'Facts'?

    If the second birth or death have identical information, it should be safe to delete the second event. Make sure you transfer any source citations (if there are any) from the second event to the first event.




    34. Save Screen Image turns out black.

    Imagine this...
    You have a puzzle that you wish to lay out on the table. It is not the weight of the puzzle that is causing the problem, but rather the overall length and width that is too large. No matter how strong the legs are, they can not compensate for or support the puzzle which is too large for the table top itself.

    As you can see by the chart below, it is not the file size that contributes to this problem, but rather the pixel size.

    We have found that Photo Magic, MS Paint, IE, and Firefox all appear to have the same size limit. Of the ones that we have tried, only MS Photo Editor is different. We tested three different charts within various programs and below we have shown the maximum sizes of each that would open without going to a black screen.

    Using Micrografx Photo Magic, Mozilla Firefox, Internet Explorer, Microsoft Paint
    Width Height File Size
    2099 14700 858 kb
    3955 7801 2.11 MB
    4622 6674 1.94 MB


    Using Microsoft Photo Editor
    Width Height File Size
    1933 5242 535 kb
    3523 3039 1.56 MB
    2314 4701 1.35 MB


    Unfortunately this is due to the size limitations of the program you are using to open this file. Various developers make certain assumptions about "reasonable" image sizes, and about what "typical" users might want to create. They then limit their program so as to not exceed the system's resources.

    You may wish to look into finding a program that can handle the larger charts or you may want to break your charts down by showing only portions of your tree at a time.




    35. Merging reports.

    Want to merge different book reports into one?

    This will have to be done in your word processor, after you have created the
    files necessary. The idea is to start with one document and paste in the others. The suggested answer applies to Microsoft Word.
    Note: You will have to remove all but one Index title and then create the index. Your header (phrase along the top of the pages) will probably also have to be changed.

    [1] Create the different book reports you want, making sure you have selected the correct word processor as well. (Click on the Layout tab and select MS Word) Create for example, File A, File B, File C.

    [2] Open your word processor.

    [3] Open File A. Browse to the end of the document, just before the last page, and put in a page break to start your new section.

    [4] Open File B. Click Edit, Select All. Click Edit, Copy. Delete the Index title that is at the end of this copied material.

    [5] Back in File A, go to the new section. Click File, Paste.

    [6] Close File B. For any other documents you wish to insert, repeat steps 3 to 5.

    [7] Click File, Save As and give it a name like Merged Book. This preserves your original ABC files.

    [8] Edit your document if needed.
    Suggestions:
    o Spell check,
    o Proof read, etc.
    o The page header may require editing. In Word, click on View, Header and Footer.

    [9] Lastly, create your Index.
    o Scroll to the end of your document.
    o Put your cursor under the Index title.
    o Then click Insert, Reference, Index and Tables.
    o Make your Index selections, then click OK.

    This will create your new book with the combined information.




    36. Tips for those making books.

    If you are a MS Word user, click on the Layout tab to change to that word processor. It has more features in the book reports and better indexing.

    To Preview a book in Companion:
    The print button is really just like 'preview'. We 'print' or send the file to the word processor, and you can view or edit it there long before you print it anyway.

    To Create an Index in Word
    Put your Cursor where you want the Index to start. Next, click on Insert, Reference, Index and Tables, OK

    To Undo
    Click Edit, Undo

    To start a new page in Word
    Click CTRL + ENTER.

    To delete unwanted pictures in the book reports
    Click on a picture, use the DELETE key.




    37. Fan chart always comes up a blank page.

    Problem: Fan chart is always a blank page. All other charts are fine.

    To confirm print directly to the printer. If the page is completely blank, the solution below will fix the problem.
    Sometimes previewing seems to go nowhere (nothing happens afterward). Publishing to PDF shows a blank page.

    Cause: Wrong type of chart information sent to the printer.

    Solution: In the Fan Chart Options, click the Layout tab. In the "Output to" area, choose Windows printer.




    38. Data Error- His/Her own parent.

    A data error we've seen many times:
    Data error: Henry J Smith [4951] generation 8 is his/her own parent at gen. 5
    There is an error in the data. Please try again with 4 generations.

    If you check the Reference Number or the name in a search or view the family relationships, you may find no problem. So, what does this mean?

    There really is a problem with your file. He is his own grandpa!
    You have a descendant listed as a grandparent somewhere in the lineage. You can find the problem by going through this process of elimination:

    1. Go to Henry J Smith [4951]
    2. Do a pedigree chart for only 4 generations. I say 4 because if you did 5 you would get the error.
    3. Look at the last generation (generation 4)

    Now check the family group view for each grandfather in the fourth generation. I suspect one of them will show a parent listed being the same person, Henry J Smith [4951]




    39. CCFS - Use of F7 with Firefox browser.

    If you use Mozilla's Firefox to browse the Internet and you try using F7 in Companion to go to the browser, you may get the following message:

    "Pressing F7 turns Caret browsing on or off. .... Do you want to turn Caret browsing on?" Yes or No options are given.

    Select No or use the ESC key. The home person currently displayed on the Internet, will become the person in the Family Group view in Companion.

    Information:
    In Companion using the function key F7 is the feature to allow quick viewing of the home person currently displayed in newFamilySearch™.
    Users may also select from the menu. Use Browse, Display [Personal Identifier shown] in Charting Companion. The shortcut key is F7.




    40. 401 Error during Sign in

    When signing in you may receive the following error:
    "Timed Out: Please Log On Again (401)"

    Try this: Go to the FamilySearch™ site with your browser, re-enter the same Sign-in name and Password explicitly (do not rely on the browser to supply the defaults), and confirm that you are able to log on.

    Re-enter the same Sign-in name and Password in Charting Companion.




    41. I have PAF and PAF Companion. If I have questions, who do I ask?

    PAF, as well as PAF Companion, have been discontinued and are no longer supported. PAF Companion has been replaced with Charting Companion.



    42. Invalid Key

    If you download and install the program and receive an error that the registration key is invalid, please try the following:

    a. Copy and paste your name, as it appears in the email you had received, into the first field, then the key into the second. If you decide to type the information instead, you must be certain that you enter the name and key EXACTLY as given, including spacing, upper case letters, etc.

    b. If you still receive the message, you may have received an invalid key; you will need to do one of the following:

    -->If you purchased the program from us, Progeny Genealogy, (www.progenygenealogy.com) please contact our Order Department at order@progenyREMOVE THISgenealogy.com.

    Note: You will need to delete the text "REMOVE THIS" from the address before sending your email.

    -->If you purchased the program from Millennia Corp., (www.legacyfamilytree.com) please contact their Orders Department at Sales@LegacyREMOVE THISFamilyTree.com.

    Note: You will need to delete the text "REMOVETHIS" from the address before sending your email.




    43. Legacy Charting vs. Charting Companion

    Differences between Charting Companion and Millennia Legacy Charting (MLC).
    Charting Companion has been pioneering innovative chart formats since 1995. Charting Companion generally produces more compact charts at the same point size, enabling you to present more information on fewer pages: more economical, faster to assemble, easier to handle.


    [1] "Cousin Smart" is an option to detect and suppress duplicate individuals; also known as "Pedigree Collapse" or "Implexus". The benefit is that it gives enhanced insight into family structures, as well as reducing the size of the chart.

    [2] Crop marks guide cutting and facilitate precise fit of tiled pages. It is not practical to assemble large charts without page numbers for reference.

    [3] Custom PDF page size is important because it gives the best control over chart appearance when taking it to the print shop (Kinko's, Generation Maps)

    [4] Manually editing or 'tweaking' the chart sounds like a good idea at first. However, if you have to repeatedly adjust the positioning of the boxes every time you do a chart, might this become tedious and too much trouble in the long run? Our goal is to produce the best chart automatically, sparing you the trouble of compensating for poor program logic. Our Ancestor and Descendant Charts (Left-to-right), for example, adjust the position of the boxes so that a box will not be split over two pages.
    Box sizes are specified as a range in order to automatically optimize the width with respect to the page size and the margins.




    44. AQCC - How can Companion use AQ Collaboration Files?

    If you're using the collaboration files and want to see these files in AQ Charting Companion, here is what you can do. Collaboration files have an *.AC file extenstion while Charting Companion is looking for the *.AQ file extension.

    You can use Ancestral Quest to convert this file to an AQ database. Go to the Collaboration menu and use the Convert to Local command. Open the newly converted file in Charting Companion.




    45. Printer not activated, error code -30

    The pdf printer driver works behind the scenes to act as a bridge from Charting Companion to your pdf reader. So, for example, if you wanted to preview an ancestor chart, the CCFTM PDF Printer driver would send that information to Adobe to display in PDF format. The program will not allow you to print directly to it, but rather just preview a file in PDF format. If you do try to print using the Progeny PDF printer, it will give you a "Printer not activated, error code -30" message and refuse to work properly.

    Here is how you can fix this:

    a. Open Charting Companion.
    b. Click on File in the menu bar and select Printer Setup.
    c. Next to Printer Name, select the name of your printer (Sharp).
    d. Click on OK.

    You should now be able to preview. Please let me know how you make out.




    46. There are people missing from my charts.

    The good news is that Charting Companion is unable to alter or change your file in any way.

    It’s possible that there are two files on your computer with the same or similar names, and you are opening the wrong file.

    First, open your genealogy program and write down the exact name and file path of your current data file.
    Then open Charting Companion. Select File, Scan disk for Files and perform a system scan.

    This will locate all your family files on your computer. When the scan is finished, click File, Open, have a look at the list and compare the name and location to the one you are using in your genealogy program. Open the file that matches the exact name and location. Your missing persons should appear now.




    48. I have a question about Charting Companion for Heritage Family Tree Deluxe.

    Individual Software is responsible for technical support for Charting Companion for Heritage Family Tree Deluxe, so you will need to contact them for help with this issue.
    Please visit: http://www.individualsoftware.com/ind...




    49. How do I see hidden files?

    If you've been asked to send Progeny user files, these instructions will allow you to browse your computer to see the necessary files. You must have Administrative privileges to do this.

    a. Click Start, Computer or find Computer on your Desktop.

    b. Adjust your Window pane. Some users don’t see this right away. In Computer, click on File:
    * On the left side of the window, there is a Folders item, probably at the bottom left corner. You will see it either with the arrow up or down.
    * Click the up arrow. Doing this will allow you to browse this area later.
    * When the arrow is pointing down, then you know you will be able to see what is needed.

    c. Click Tools, Folder Options, then the View tab.
    * See the Advanced Settings list. Here is where the changes need to be made in order to see the files.
    * Hidden files and folders: Show hidden files and folders - Put a dot here.
    * Hide extensions for known file types - Remove check
    * Hide protected operating system files (Recommended) - Remove check and OK warning message.
    * Click Apply, OK. You will be ready to see the files needed.




    50. Windows 7 & Vista: Locating my User settings.

    Sometimes you may be asked to either delete your program's folder in your User Settings or send them to us.

    In Computer, on the left side of the window pane, click on the following folders:
    Desktop >your login name >AppData >Roaming >Progeny>FTMCC

    If you are still unable to see these files, you may need to make some changes to your folder options.
    For more information, click on the following FAQ link:
    How do I see hidden files?




    51. XP - Locating my Documents and Settings.

    Sometimes you may be asked to either delete your FTMCC folder in Documents and Settings or send them to us.

    Open My Computer, and click on the following folders:
    C drive > Documents and Settings > USER NAME > Application Data > Progeny > FTMCC

    If you are still unable to see these files, you may need to make some changes to your folder options.
    For more information, click on the following FAQ link:
    How do I see hidden files?



    52. How do I get a screen shot?
    To get a screen shot (image of a screen), press "Print Screen" (next to the F12 key).

    Open the Paint program (click on Start, All Programs, Accessories, Paint).

    Click on Paste, Save As, save the file and attach it to your email.


    53. Can I run your software on an Apple Macintosh computer?
    Our software does not run directly on the Macintosh. However, you can run our programs on the Mac using one of the following emulators:
    Parallels Desktop
    Apple Boot Camp
    VMware Fusion
    Wine
    CrossOver Mac




    56. Charting Companion "hangs" when trying to open my file.

    Follow these steps:

    1. Completely uninstall Charting Companion.
    2. Re start your computer.
    3. Make sure you are logged onto your computer as an administrator.
    4. Temporarily disable your anti virus.
    5. Re install BUT when it asks if you would like to Launch Charting Companion, uncheck it.
    6. DO NOT OPEN CHARTING COMPANION YET.
    7. Open Devices & Printers and right-click on the Progeny PDF Printer. Note: This may also be the following:
    CC PDF Printer
    CCFS PDF Printer
    GCC PDF Printer
    MHCC PDF Printer
    OGFCC PDF Printer

    8.If you do not see the Progeny PDF Printer, please contact us:
    http://progenygenealogy.com/customer-...)
    9. Choose "Printer Properties" (NOT Properties)
    10. Select Advanced tab.
    11. Check "Spool print documents"
    12. Check "Start Printing Immediately"
    12. UNCHECK "Enabled Advanced Features"
    13. Click OK.
    14. Then, right-click on the Charting Companion icon and select "Run as Administrator".

    This should do the trick.




    57. How do I know if I have the latest version?

    Go to this page: Version History.
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